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Shipping and Returns
Detailed Shipping & Return Information

Payment & Shipping Policy

Express shipping does not guarantee delivery around popular occasion after our deadline have passed.

Dates can changed based on the order volume without notice. Please order in advance to avoid disappointment.

Upon shipment, Nameplate Depot will provide you with the tracking number of your order.

To avoid delays please note the following:

1. Please make sure shipping and billing address are same. Also, double check your shipping address for errors.

2 If your billing and shipping address are different we may randomly call you to confirm the order.

3. We do not ship to PO Box unless you email or fax your picture ID.

Any Questions? Contact Us

Corporate Address: 492 Kelvedon Mews, Missisauga Ontario, Canada L4Z1G4


99 Day Return / Exchange policy

Nameplatedepot proudly and completely stands behind the quality of its merchandise. In the unlikely, we commit an error in processing your order or ship an order that does not meet our high standards of quality, we will be happy to offer a full refund/ exchange (with same price or lesser value item) within 99 days of receipt of your order, along with our deepest apologies.  

  • 99 day return / exchange policy apply to crystal fall off, broken chains & defective merchandise. 
  • Notify us within 15 days of receipt of wrong item for next steps to exchange.
  • Any errors made while placing the order is customer's responsibility, therefore, double check your order for spelling mistakes, metal color and wrong sizing (chains, rings & bracelets). 
  • If you change your mind after placing an order, email us within 24 hrs for full refund. Express delivery orders cannot be canceled if item goes to production to meet delivery deadline, therefore, contact us asap.   
  • The item must be returned in a new and unworn condition.
  • The item returned must include all the paperwork and tags it came with.
  • Our items are made to order as per customer specification, we are unable to offer refund that do not involve company error.
  • Items which have been resized, updated and/or repaired do not qualify.
  • You will be responsible for the return shipping cost unless it is our error.
  • Items returned without RMA number will be charged 30% restock fees.

To return your nameplate jewelry please follow the steps:

  • Please us contact form (click here) to get RMA and return address. 
  • Please send us the item back with tracking information & proper insurance. Any items lost while sending back is customer's responsibility.
  •  Jewelry returned without RMA number will be charged 30% restock fee.