We are not responsible for electronic gift cards that are un deliverable or not received due to your failure to enter an accurate e-mail address for the recipient. Please verify that the e-mail address for the recipient is correct and contact Customer Service if you believe the recipient did not receive their virtual gift card. Should an e-mail be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid e-mail address.

Reasons for Failed deliveries

If you have confirmed the recipient’s e-mail address, but the virtual gift card has not been viewed within a reasonable time period after the requested delivery date, the most common reasons why the delivery may have failed are:

• Recipient’s firewall blocked the e-mail
• Spam filter blocked e-mail or routed it to a bulk/spam folder
• E-mail inbox exceeds storage limit
• Invalid e-mail address

If a spam filter is blocking nameplatedepot.com e-mails from getting to an inbox, the e-mail options will need to be modified so that nameplatedepot.com e-mails are not considered spam. If you need further assistance, please contact Customer Service.

Refunds

Unless otherwise required by law, NamePlateDepot, gift cards cannot be returned or redeemed for cash. Please contact us if you have any concerns or questions regarding a purchase or our return policy.

Lost or Stolen Gift Cards or Certificates

Gift cards or certificates that are lost or stolen after having been received will be replaced provided the card or certificate is still unused in the Nameplatedepot's website, and if it is possible to revoke the previously issued card or certificate. Gift cards will not be replaced if lost or stolen without the purchaser’s confirmation e-mail and proof of payment. Gift cards have cash value and should therefore be kept in a safe place.

Expiration

Nameplatedepot gift cards have no expiration date and no fees.

Limitation

You may not use your gift card to purchase other gift cards. Gift cards cannot be reloaded, transferred, resold or redeemed for cash.

Risk of loss

Ownership and risk of loss of gift cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen gift card