99 Day Return / Exchange policy
Nameplatedepot proudly and completely stands behind the quality of its merchandise. In the unlikely, we commit an error in processing your order or ship an order that does not meet our high standards of quality, we will be happy to offer a full refund/ exchange (with same price or lesser value item) within 99 days of receipt of your order, along with our deepest apologies.
- 99 day return / exchange policy apply to crystal fall off, broken chains & defective merchandise.
- Notify us within 15 days of receipt of wrong item for next steps to exchange.
- Any errors made while placing the order is customer's responsibility, therefore, double check your order for spelling mistakes, metal color and wrong sizing (chains, rings & bracelets).
- If you change your mind after placing an order, email us within 24 hrs for full refund. Express delivery orders cannot be canceled if item goes to production to meet delivery deadline, therefore, contact us asap.
- The item must be returned in a new and unworn condition.
- The item returned must include all the paperwork and tags it came with.
- Our items are made to order as per customer specification, we are unable to offer refund that do not involve company error.
- Items which have been resized, updated and/or repaired do not qualify.
- You will be responsible for the return shipping cost unless it is our error.
- Items returned without RMA number will be charged 30% restock fees.
To return your nameplate jewelry please follow the steps:
- Please us contact form (click here) to get RMA and return address.
- Please send us the item back with tracking information & proper insurance. Any items lost while sending back is customer's responsibility.
- Jewelry returned without RMA number will be charged 30% restock fee.